ProductRun
One service desk for IT and Business Central support.
Tickets with SLAs, handed to your outsourced IT provider in CourageMFG or emailed to their support address, with their response measured. Request types with approvals, a knowledge base, and company links so every system your people use is one click from CourageMFG.
Replaces
- the shared IT inbox and the provider's portal nobody logs into
A queue your provider actually works in
Tickets are raised in CourageMFG, or logged by the desk from a call or email, and get a type, priority and SLA. Hand one to your provider in CourageMFG or by email; their reference and resolution are recorded on the ticket.
SLAs, measured
Response and resolution against SLA by queue and provider, and by priority for your provider, so the monthly review starts from facts.
One place to start
Company links put HR, payroll, IT and every other system in CourageMFG's navigation for everyone, and Business Central pages open straight from each area.
The applications
For IT managers, their outsourced provider and every employee who needs help. Each one is a view of the same records; where Business Central already does the job, CourageMFG links straight to it.
Service desk
LiveIT and Business Central support, run with your outsourced IT provider: tickets with SLAs, handoff to the provider in CourageMFG or by email, and their performance against SLA measured.
Replaces the shared IT inbox and the provider's portal nobody logs into
Company links
LiveAdd HR, IT and any other system to the navigation, for everyone in the company.
Integrations
LiveBusiness Central, Microsoft Entra, Neon and the MCP endpoint for Claude and Copilot.
Security
LiveRoles that open apps, record rules that narrow them, enforced by the database. View as anyone.
See it on your own data.
We'll connect CourageMFG to a copy of your Business Central and walk your team through your own items, orders, suppliers and machines.