CourageMFG
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SellCampaigns, customers and orders

CRM and Opportunity to DeliveryLeads to quotes to contracts to shipped ordersMarketing and emailCampaigns, calendar, email, sequences and lead forms

MakeEngineering, quality and the floor

Engineering and PLMNew items, BOMs, change orders from CADQuality, documents and EHSIssues, CAPA, MRB, documents, training, safetyProductionScheduling board, shop floor, downtime, tier boards

MoveMaterials, suppliers and machines

Planning and suppliersSupply planning, order planner, supplier portalWarehouseBin moves, picks and replenishment on any handheldMaintenanceWork orders, PMs and assets, scheduled around production

RunNumbers, improvement, plans and IT

Analytics and financeDashboards, workbooks, Pareto, budgetsProcess mining and improvementProcess mining, suggestions, kaizen, approvalsTables, plans and formsProject plans, trackers, boards and forms teams buildIT service deskTickets with your IT provider, SLAs and approvals

PlatformWhat every app shares

OntologyThe shared data model every app runs onCourage Chat and AIAsk and act, with your permissionsImplementation FactoryEach change has a target and a measured resultProcess maps and SOPsMap, sign, release and train on each processSecurity and trustYour tenant, your sign-in, your audit trailOwnershipYour cloud, your database, your codeAll applicationsEvery application and where it stands

PlatformImplementation Factory

Implementation Factory

CourageMFG implements itself. Then it continues to improve your processes and the software. Each change has a target, and each result is measured.

  • LiveImprovement projects and product changes
  • NextImplementation projects
  • PlannedTemplates and best practices
Book a demoSee the seven steps

Seven steps, from an issue to a measured result.

Each project goes through the same seven steps. Step 7 starts the next project.

  1. 01

    Identify

    Find issues in live data, KPIs, chat and user reports.

  2. 02

    Define

    Write the request: the measure, the current value and the target.

    A person approves the request.

  3. 03

    Design

    Design the process, the setup and the data. List the tasks.

    A person approves the design.

  4. 04

    Build

    AI and people do the tasks in a test copy.

  5. 05

    Test

    Test with past transactions.

    A person approves each change.

  6. 06

    Deploy

    Put the approved changes live. Keep a rollback point.

    A person approves the deployment.

  7. 07

    Measure

    Measure the result at 7, 30 and 90 days after go-live.

Step 7 starts the next project

One company database. All seven steps use it.

  • Business Central records
  • CourageMFG records
  • Event log
  • Projects and results

AI prepares the work. People make the decisions.

Each project has work for AI and decisions for people. The product keeps the two apart.

AI

Prepares the work

  • Finds issues in live data, KPIs, chat and user reports.
  • Writes the request and the design.
  • Does tasks in a test copy.
  • Runs the tests.

People

Make the decisions

  • Approve the request.
  • Approve the design.
  • Approve each change. The change type sets who approves.
  • Approve the deployment.
  • The AI never approves its own work.
  • The person who did a task cannot approve it.

Three types of project.

All three use the same seven steps.

Implementation project

Next

A new customer starts to use CourageMFG. CourageMFG connects to Business Central and is set up in a test copy. The first area goes live in week one.

Improvement project

Live

A company that uses CourageMFG improves a process. The request has a measure, a current value and a target.

Product change

Live

A change to the CourageMFG software. It needs a code review and passed tests before deployment.

Each project makes the next one better.

  • The go-live values of an implementation project become the start values for improvement.Next
  • A change that works at one customer goes into the template for the next customer, when the customers agree.Planned

Safe by design.

The rules are part of the product. They are not a policy document.

  • Use a test copy

    All work starts in a copy of the database or the code. It never starts in the live system.

  • Test with past transactions

    Each change is tested with past transactions. The test compares the result with what really happened.

  • Approvals by change type

    The change type sets who approves.

    Change typeApproval
    ReportNo approval. A report changes no data.
    Data correctionOne owner: the owner of the record.
    Setup changeOne owner: the owner of the area.
    Document changeDocument control.
    AutomationThe area owner and an administrator.
    Software changeA code review and passed tests.
    Change to Business Central recordsAlways a person. AI can only propose the change.
  • Record each change

    The approval, the test report and the revision go into document control. This is the change record that ISO 9001 requires.

  • Set limits

    You set a monthly limit for AI cost. Each area has a switch that stops all changes in that area.

Example

MRB wait time, from 9 days to 4.

One improvement project through the seven steps. The numbers in this example are for illustration only.

Current value
9 days
Target
3 days
Result after 30 days
4 days
StepWhat happens
01 IdentifyNCRs wait 9 days for an MRB decision.
02 DefineMeasure: MRB wait time. Current value: 9 days. Target: 3 days.
03 DesignSend supplier NCRs to engineering. Draft the SCAR in the supplier portal. Escalate after 48 hours.
04 BuildAI and people do the tasks in a test copy.
05 TestTested on the last 60 days of NCRs: 7 of 10 are routed correctly the first time. The quality manager approves.
06 DeployThe changes go live, with a rollback point.
07 MeasureAfter 30 days, the wait is 4 days. This is better, but the target is 3 days. Decision: change again.

Your data stays yours.

Requests, designs, tasks, tests and results are records in your own database. All project data stays there. Your company selects the AI model and can change it.

How ownership worksAI and your permissions

Bring one process you want to improve.

We will connect CourageMFG to a copy of your Business Central. Then we will show you the seven steps on your own data.

Book a demoPrice your stack